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Service So Good Itís Contagious

Retail customer service strategist Anne Obarski isnít talking about flu season when she suggests your store becomes contagious for fourth quarter. Whatís infectious should be the joy shoppers share with others because of the positive experience with your store. Continue reading

Got Thieves? Customer Service Is Key

Think you know what the typical shoplifter looks like? Think again. Appearances can be deceiving. Just ask a California retailer, who had a woman in a wheelchair knock DVDs off the shelf. When sales associates rushed over to help pick them up, the disabled customer put several in her purse. Continue reading

Editorís Pick

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Categories weíre tracking
In This Monthís

  • Non-Jar Candles
  • Owl-Themed
  • Greeting Cards
  • Tabletop/Accessories
  • Gifts $15 Or More
  • Message Jewelry
  • Comfort Gifts
  • Frames

Message Jewelry is up or even for 74% of our reporting retailers. Bangles remain an important niche, with four companies cited in this month's chart.

* Every month Giftbeat tracks sales in a a variety of product categories Ė more than 70 categories throughout the year. SIGN UP NOW to receive this vital information on which gift items are moving off store shelves.