THE GIFTBEAT INTERVIEW
Service So Good Itís Contagious
Retail customer service strategist Anne Obarski isnít talking about flu season when she suggests your store becomes contagious for fourth quarter. Whatís infectious should be the joy shoppers share with others because of the positive experience with your store.
Got Thieves? Customer Service Is Key
Think you know what the typical shoplifter looks like? Think again. Appearances can be deceiving. Just ask a California retailer, who had a woman in a wheelchair knock DVDs off the shelf. When sales associates rushed over to help pick them up, the disabled customer put several in her purse.